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Career Evolution
JPMorgan Chase
Led the technical effort to align and standardize global intake flows, eliminating architectural redundancy and significantly reducing the complexity of downstream dispute processing.
Typescript • React • Java • RESTful Web Services • Spring Boot • Microservices
JPMorgan Chase
Engineered a scalable recovery framework for external vendor integration, ensuring seamless financial reconciliation and reducing manual intervention for recovery of disputed transactions.
Java • RESTful Web Services • Spring Boot • Camunda • Microservices
Built an asynchronous document upload system that eliminates a manual back-office touchpoint per dispute, moving the intake pipeline closer to full straight-through automation.
Java • RESTful Web Services • Spring Boot • Kafka • Microservices
Optimized internal agent workflows for debit disputes, resulting in faster resolution cycles and a more intuitive interface for high-volume specialist teams.
Javascript • React • RESTful Web Services • Microservices
Accenture
Launched the primary customer-facing portal for non-fraud disputes — processing 10,000+ claims per day with an 80% digital adoption rate, deflecting millions of calls from the phone channel annually.
Java • RESTful Web Services • Spring Boot • Kafka • Microservices
Delivered straight-through recovery automation for 8 claim scenarios, enabling zero-touch fund recovery from processors — eliminating all back-office interaction for those cases.
Java • RESTful Web Services • Spring Boot • MQ • Microservices
Built a 100% automated regression test suite for a complex legacy monolith, collapsing testing cycles from weeks to hours and enabling rapid, confident releases.
Testing • Java • Cucumber
Led software certification across the entire JPMC ATM fleet and hardware certification for 3 new device types, ensuring 100% compliance with financial security and functional standards.
Testing