The History
Career Evolution
Vice President - Lead Software Engineer
JPMorgan Chase
Credit Card Dispute Agent and Specialist Intake Modernization
Led the technical effort to align and standardize global intake flows, eliminating architectural redundancy and significantly reducing the complexity of downstream dispute processing.
Typescript • React • Java • RESTful Web Services • Spring Boot • Microservices
Software Engineer III
JPMorgan Chase
New Payment Processor Dispute Recovery
Engineered a scalable recovery framework for external vendor integration, ensuring seamless financial reconciliation and reducing manual intervention for recovery of disputed transactions.
Java • RESTful Web Services • Spring Boot • Camunda • Microservices
Retail Digital Dispute Intake Document Upload Capability
Implemented an asynchronous document upload system using RESTful APIs, increasing the success rate of dispute claims by allowing customers to provide immediate supporting evidence.
Java • RESTful Web Services • Spring Boot • Kafka • Microservices
Retail Digital Dispute Agent Intake
Optimized internal agent workflows for debit disputes, resulting in faster resolution cycles and a more intuitive interface for high-volume specialist teams.
Javascript • React • RESTful Web Services • Microservices
Software Engineer
Accenture
Retail Digital Dispute Intake
Launched the primary customer-facing portal for non-fraud disputes, handling significant daily transaction volumes and migrating traffic away from legacy phone channels.
Java • RESTful Web Services • Spring Boot • Kafka • Microservices
Dispute Recovery Modernization
Automated vendor-specific recovery logic, eliminating manual recovery submission and reducing human error in the dispute lifecycle.
Java • RESTful Web Services • Spring Boot • MQ • Microservices
Full Test Automation for legacy monolith application
Reduced regression testing time from weeks to hours by implementing a comprehensive automation suite for a complex legacy monolith.
Testing • Java • Cucumber
ATM Certification Testing
Spearheaded the end-to-end certification testing for next-generation ATM software, ensuring 100% compliance with rigorous financial security standards and functional requirements.
Testing